If you faced with login failure, please use the password recovery to set the new one password. You can set the same password as previous one. Just click by the link Reset password on authorization page, or use the link:
https://myaccount.virusdie.com/user/recovery/

If you do not receive the password restoration link by email, please contact our support by email: support@virusdie.com

The thing is, that is a fault on Virusdie side we got after the new library migration. That is not about all customers, just about those, who use special characters for their passwords,- not just letters and digits.

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